which cleans the room and keeps it ready on time for the sale and handling emergencies

for any type of repairs in the rooms and public areas for a comfortable stay of the guests

to keep an eye on all the accounts receivable and credits

for any buying for room or other departments for quality functioning

to deal with service and production of food and beverage for the guests

security of the guest, employees and guest's belonging

happens to be the face of the hotel

This rack is found in non-automated and semi-automated hotels.

this rack has sockets to store guestroom keys.

this rack is used to help the employees to route the mail, messages and other visitor inquiries in a systematic way.

this tray is kept usually in the non-automated hotel and semi-automated hotel as well

Semi-automated hotels use posting machines.

once the transaction is over, the vouchers are required for the audit process by the accounts department for verification

is a software program that helps in processing of calls outgoing or incoming), pricing them and billing accordingly towards the necessary account.

this is used to record any cash transactions.

this equipment takes inbound calls to the hotels operator's console, through whom the calls are further diverted to the respective areas.

the problem of calculation is eliminated with the usage of individual

looks after the registration of hotel guests and serves as communication and information

handles reservations for room bookings

responsible for escorting guests during check-in and check-out, attending to their luggage and doing errands for the Front Desk

handles the Telephone Communication System to include: answering incoming calls, etc,.

responsible for the settlement of guest accounts and other financial requests of guests

the section where any guest turns to for any kind of assistance like tour and travel, directions to point of interest, etc,.

handles the transport of guests to and from airport or other transport terminal

handles all transactions of a guest relating to business needs including computer services, fax, email, etc,.

Exchanging the room status report to reconciliation of discrepancies and smooth flow of sales of rooms is one of the major tasks to be coordinated.

Communication activities like reporting and predicting the anticipated house counts basically have to do with the sales of Food and beverage outlets, VIP services and the preparation behind it.

This department goes in sync with the Food and Beverage Service Department for the preparation of the food and beverage and the set-up as per the estimated number of guest arrival and guests in-house.

Any request about the maintenance work through the customer and also the room status has to be coordinated well for prompt dealing of the problem.

Measures like fire safety and emergency situations like bomb threats, terrorism, and security of diplomatic customers' appeals to be looked into by both Front office and Security Department.

If is the guest history which is maintained by the Front Office Department which is most valuable for the sales and marketing department.

the bigger the hotel is with regards to rooms and services, the bigger the organization of the front office will be.

The nature of the _____ is such that he is almost always crowded with various jobs and he often loses control over his time.

supervising and coordinating the day to day operations of the front office staff and resolves internal problems.

Supervises and answers inquiries of reservations agents.

Schedules the duty roster and determines justification for manpower strength.

Supervises the operation of the hotel through the night.

is considered as the starting point of what is referred to as a guest cycle and is an integral part of the PRE-ARRIVAL PHASE.

the hotel assures the guest that the required room shall be blocked after confirmation or payment.

is a reservation request that a prospective guest makes on a tentative basis for particular stay dates. The guest normally informs the hotel, he/she will pay upon arrival to the hotel.

a reservation is waitlisted when the requested category of room is not available for the requested dates or if the hotel is fully-booked and the guest still wants to be considered for a booking just in case a reservation gets cancelled.

Is another important part of the PRE-ARRIVAL PHASE in which activities are being done on the day of arrival or the previous night prior to the arrival?

after the registration of the guest, the front office associate then calls the help of another uniformed personnel situated nearby the front desk.

He/ she head the uniformed services and coordinates with the Guest Relation Executive, Reception and Front Desk Cashier.

is the person who assists quests by making restaurant reservation, arranging for transportation, tickets, etc.

captain is the overall supervisor of the bell desk and he usually takes care of the morning shift as most arrivals and departures are scheduled for 12 noon.

are also called Porters or Bell Hops/Staff. Their main job is to carry guest luggage, and do errands.

reports to Senior Bell Captain or Concierge. He is in charge of monitoring all transport movements.

receives guests at the hotel porch and welcomes them.

assist local visitors to park cars in parking lot and also retrieve cars when visitors depart.